FAQ

FAQ

Who is your ideal client?

Either you or a loved one is dealing with the physical and/or emotional challenges of a cancer diagnosis. You may feel that care is fragmented; communication with/among healthcare providers is problematic; insurance issues are overwhelming; and/or support is lacking. Bottom line: you’re looking for someone who can focus on you and help to make this journey as stress-free as possible.

How do you work?

While private patient advocacy is not covered by insurance, the first step is a complimentary introductory call to determine together whether we might be of help. The next step would be an in-person consultation to gather more in-depth information in order to develop a care plan. We contract on an hourly basis with monthly reports on all work conducted on behalf of our clients.

My mother lives in Tucson while I live in Minneapolis. I worry about hospitalization and who will be with her should she be hospitalized. I don’t think anyone should be left alone in a hospital; can you be with her if I can’t?

Absolutely! We also feel that no one should be left on their own in a hospital. We can arrange to be present during admission, discharge, procedures and rounds. Additional professional/nursing support can easily be arranged through trusted outside providers.

As a distant family member, I’m concerned about staying informed. Can you help with this?

First and foremost, with our client’s permission, we are available by phone and/or email. In addition, again with our client’s permission, you will have password access to our website’s secure, user-friendly client portal. Here is where you will find all updated information.

I get my treatment in a hospital; can’t I find a free patient advocate there?

According to Trisha Torrey, Founder and Director of The Alliance of Professional Health Advocates: “When a patient advocate or navigator is paid by the hospital, then her priority allegiance must be to the hospital. These advocates are usually part of the Risk Management department of the hospital. It’s not that they don’t want the patient to find solutions. But it’s absolutely true that the patients’ solution is secondary to the institution’s needs. Thus it’s a conflict of interest.”